203-906-3952
Cancellation Policies
If you need to cancel a trip with us:
We understand that life happens, and plans can change. Please let us know as soon as possible if you need to cancel a trip with us.
14+ Days Notice
Full refund of deposit
6–13 days Notice
No deposit refund, but your will receive your deposit back as a coupon to use toward any future trip.
1–5 days Notice:
No refund, but you will receive a $10 coupon to use toward any future trip.
Less than 24 hours:
No refund, no coupon (no‑show policy applies)
Weather, etc Cancellations
Sometimes the weather does not cooperate with us. If there is steady rain, high winds, or a previous heavy rain that will impact the river flow, the trip will be cancelled. A minimum of 4 people are required to run a trip.
Option 1:
Full refund of $20 deposit
Option 2:
Or, you can receive a $25 coupon for an upcoming trip.
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Coupon Details
Coupons are transferable and valid for 12 months
Apply one coupon per person per trip
Cannot be combined with other discounts