Cancellation Policies
Weather Cancellations
Sometimes the weather does not cooperate with us. If there is steady rain, high winds, or a previous heavy rain that will impact the river flow, the trip will be cancelled. A minimum of 4 people are required to run a trip.
Option 1: Full refund
Option 2: Receive a coupon for a free trip of the same value, plus a $10 gift card.
If you need to cancel a trip with us:
We understand that life happens, and plans can change. Please let us know as soon as possible if you need to cancel a trip with us.
14+ Days Notice: Full refund of deposit
6-13 Days Notice: No deposit refund, but you will receive your deposit back as a coupon to use towards any future group or private trip
1-5 Days Notice: No refund, but you will receive a $10 coupon to use towards any future trip.
Less than 24 Hours Notice: No refund, no coupon (no-show policy applies)